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Home / News / Tom Baumann reflects on his work as the state’s improvement guru
What’s the problem? That’s what Tom Baumann was searching for on his visits to various agencies and units of government. But getting the kind of specific, helpful feedback necessary to answer that question usually required him to offer up situational prompts and examples.

Tom Baumann reflects on his work as the state’s improvement guru

What’s the problem? That’s what Tom Baumann was searching for on his visits to various agencies and units of government. But getting the kind of specific, helpful feedback necessary to answer that question usually required him to offer up situational prompts and examples.

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