In Monday’s issue of Minnesota Lawyer, we take a look at the Better Business Bureau’s new rating system and the legal community’s response to it.
The new, expanded system grades businesses, including law firms, as A through F (with plusses and minuses available) based on a complex formula that took years to create.
Consumers felt that the prior system of rating businesses as “satisfactory” or “unsatisfactory” didn’t give them enough information, according to Barbara Grieman, vice president and interim acting president for the BBB’s Minnesota/North Dakota branch.
To read the story in Minnesota Lawyer, click here.
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it would have been great if your list of BBB grades for attorneys included which ones were members of the BBB and which were not. It might yield some interesting results.
A complete list of law firms that are members of the Better Business Bureau is available on the BBB’s website.