Mark Cohen’s October 5 post on MinnLawyer Blog points out that social media can be harmful to a lawsuit. For some reason, socially networking litigants often have no inhibitions about posting pictures of themselves drinking despite the terms of their DWI sentences, playing softball despite their alleged back injuries, or engaging in a variety of embarrassing activities in the thick of their messy divorces. Most seem to believe that strict privacy settings will shield their activities from the light of a courtroom, to the delight of opposing counsel. The recent order out of the Suffolk County, NY, Supreme Court that Cohen highlights is important not just because it granted discovery into social networking activity, but because of the way the court did so. Some strategies for conducting discovery into social media are better than others.
The most obvious way might be the least effective—simply sending a discovery request seeking access to the site. A site like Facebook does not lend itself well to being printed off, especially if the time period in question is more than a couple of months. Inspection of the site itself is also problematic. An opposing party is much more likely to delete incriminating posts on Facebook than he or she would an e-mail or other document. While there are ways of checking a hard drive or metadata for modifications of deletions, it is much more difficult to prove that a post has been deleted from a networking site hosted three thousand miles away by a third party.
This problem gives rise to the temptation by lawyers to circumvent privacy controls and access the site without the user’s knowledge, but this path is fraught with ethical land mines. The idea has occurred to at least a few attorneys that one could enlist the help of a third party to send a friend request to an adverse party or witness in the hope that they will simply accept it, thereby granting access to the user’s profile. At least two bar associations (the Philadelphia Bar Association and New York Bar Association) have considered this strategy and determined that it would run afoul of the Rules of Professional Conduct.
In March 2009, the Philadelphia Bar Association considered whether a lawyer could enlist a person to gain access to the Facebook page of an unrepresented witness in this fashion, while concealing the person’s association with the lawyer (obtaining potential impeachment material). They weren’t fond of the idea. The bar found the conduct to violate Rules 8.4(c) (conduct involving dishonesty, fraud, deceit or misrepresentation) and 4.1 (prohibiting a lawyer from making a false statement to a third person), it clearly implicates Rule 5.3(c)(1). That rule essentially states that a lawyer cannot ask an employee to do something that the lawyer herself could not do. If the witness is unrepresented, then the attorney is required to clearly disclose that her interests are adverse. If the person is a represented witness or party, then the attorney cannot communicate about the subject of the representation with the person at all. Thus, the attorney at issue could not send a friend request to the witness herself. Ipso facto, she cannot order a paralegal to do the same. This strategy is a non-starter.
The recent order from the Suffolk County Supreme Court in New York presents a potential third option. In Romano v. Steelcase Inc., Defendant Steelcase moved the court for an order directing the Plaintiff to provide “authorizations to obtain full access to and copies of Plaintiff’s current and historical records/information on her Facebook and MySpace accounts.” In other words, Steelcase wanted to obtain the information directly from Facebook and MySpace so as to gain access to any deleted information. While most of the order discusses the Plaintiff’s arguments that the pages should be shielded under the guise of privacy, the relief granted by the court is what is most remarkable. The judge not only granted the motion, but ordered the Plaintiff to execute authorizations directing Facebook and MySpace to allow the Defendant access to all records, including archived and deleted records.
One might wonder why the Defendant could not have simply subpoenaed Facebook for the information it was seeking. The answer lies in the federal Stored Communications Act, which Facebook argued would prohibit it from “producing a non-consenting subscriber’s communications even when those communications are sought pursuant to a court order or subpoena.” By ordering the Plaintiff to authorize the production, it seems, the court was able to moot this issue.
The Romano route seems to provide the best possible option for discovery of social networking records so far. By seeking the Plaintiff’s authorization to take the request straight to Facebook, Steelcase avoided the risk of the Plaintiff deleting records while at the same time staying within the bounds of the Rules of Professional Conduct and avoiding the strictures of the Stored Communications Act.

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October 11th, 2010 at 5:43 pm
Facebook has come under fire for a number of privacy “violations” (at least from the perspective of some of their users). Facebook usually responds to these complaints (at least when they reach the public eye) and makes modifications to their service to correct or prevent the problem.
While I am a Facebook user, I am not a huge fan of the company or the idea that an organization controls as much personal information as they do (even if people give it to them “voluntarily”). However, I do believe that the company takes these privacy concerns seriously and that they do not want to appear to be either intrusive or government stooges. I think this is supported by the note in your blog that Facebook has argued that the Stored Communications Act has prevented them from making certain disclosures (particularly, I assume, with respect to civil litigation).
All of this leads me to the conclusion that the Romano route might be effective at achieving the goal you describe, but only in the short term. If (or when) this becomes a popular route taken in litigation, I am confident you will see Facebook respond for at least two reasons.
First, the court is basically asking them to provide a service without compensation (i.e., give us this information because we have forced your customer to request it). Even if the intervention (human and/or machine) required on Facebook’s part is minimal, it is nonetheless work they are “required” to do without compensation. Thus, they are not motivated to do it. I do not think there is any kind of secondary compensation argument to be made here either (e.g., Facebook would be happy to do this because it gives them a good public image). Even non-defendants will probably think to themselves, “boy, I’ve put some things on Facebook I regretted – that’s why I deleted them – I wish they would refuse to release that stuff.”
Second, as noted above, Facebook seems to take privacy concerns seriously, at least when they reach the public eye. When people find out that Facebook is storing their “deleted” material and providing it to the courts, people will be upset. Upset users means reduced advertising money for Facebook. They will be motivated to fix this.
As a result, I foresee Facebook taking some action in response to this. Who knows, they might even go so far as to remove their own ability to provide this information.
October 12th, 2010 at 9:04 am
Jason: You make a good point. I have no idea how much it would cost FB in terms of man hours to provide this kind of information, but if the Plaintiff’s signed authorization is combined with a subpoena duces tecum, then that’s all governed by state statute at that point. If Facebook did have a bonafide dispute over compensation and the cost was potentially high enough to make it worth fighting over, then it would end up being decided in a court on a motion to quash. For that reason, if Facebook tried using cost as a pretense, I don’t think it would get very far.
Your second point is an interesting one. I get the impression that deleting information off of Facebook is actually kind of difficult for them to do. See here:
http://gawker.com/5661393/facebook-delete-can-take-16-embarrassing-months
October 12th, 2010 at 10:13 am
I find it interesting the way courts think that they “own” the internet. I guess it could be construed the same way as wire-tapping or cell phone records, but to think they can force Facebook to give them access to something which, on its face, appears to be completely private, is sort of baffling to me.
It goes back to a question all of us probably have asked at one point or another since the internet came about: Who the heck owns this thing and how is it regulated? I’m still not sure there’s an answer. Do ISP’s need government licenses much the same way phone companies, broadcast towers, and railroads do to effecuate their lines of commerce? And what is this agency? I’ve yet to see the terms “FCC” and “internet” in the same sentence. Until we clearly define who’s in charge of cyberspace, I think courts should be awfully careful about ordering web services to do anything. If I’m a newspaper reporter and I have inside information about a party in a big case and the judge orders me to turn it over, I hide behind reporter privilege. Facebook might not have reporter privilege, but it surely has some level of First Amendment protection, one would think.
I nominate Brett Clark to publish a law review article on the federal Stored Communications Act.
December 1st, 2010 at 10:27 pm
Interesting article on topic from the Michigan Family Law Blog. http://bit.ly/gKDC3c